Terms and conditions

At Operadora Access Pbd, S.A. de C.V. we offer our clients premium private transportation services that provide a comfortable and safe trip, with highly trained bilingual drivers, luxury vehicles, and personalized attention from arrival to the destination point; we maintain high quality standards on every transfer. We therefore make these Terms and Conditions available to you.

By using our services through our website, you agree to these conditions, which are subject to change, so we recommend reviewing them periodically, as the latest version published on our website will be the one that applies to you. If you have any questions related to the Terms and Conditions, you may contact us through the channels described in this document, as well as on our social media, all of which are governed by the following definitions and clauses:

Client: Any individual or legal entity that acquires or contracts a transportation service with Operadora Access Pbd, S.A. de C.V. shall be subject to the term of the contracted service.

Transportation service: Refers to the movement or transfer of persons from one place to another.

These Terms and Conditions are intended to regulate the contractual relationship between Operadora Access Pbd, S.A. de C.V. and the client, regarding the provision of the service, payments, and responsibilities, as well as to establish the requirements and conditions for making any claim or cancellation of the services provided by Operadora Access Pbd, S.A. de C.V. effective.

The services offered through our website https://operadoraaccesspbd.com are available only within our coverage area, so we are not responsible for bookings made outside that area, where our offer is not available.

To pay for the service you must follow the online purchase process and click "Authorize payment"; afterwards, you will receive an email confirming your booking. A service purchase is only finalized once we send you the confirmation.

The prices of our services offered on the website https://operadoraaccesspbd.com include VAT and may change at any time.

Our payment method is through the Stripe payment processor; you agree that the service charge will be made automatically upon authorizing the purchase.

By clicking "Authorize Payment" you are confirming that the credit or debit card is yours, under your strictest responsibility, and the client is therefore obligated to release Operadora Access Pbd, S.A. de C.V. from any liability for unrecognized charges from purchases made on our website. Credit cards will be subject to verification and authorization by the issuing institution; if that institution does not authorize the payment, we will not be responsible under any circumstances and your service will be cancelled.

By using this site and contracting services with Operadora Access Pbd, S.A. de C.V., the client accepts that any change of route or destination may generate fare adjustments. Likewise, any cancellation must be made at least 24 hours in advance for the corresponding refund.

The provision of the service is subject to operational availability, scheduling order, equipment maintenance, and safety conditions, as well as to fortuitous events or force majeure, such as mechanical failures or the need for maintenance, without this implying a waiver of the client's rights.

The client acknowledges having been informed of the reasonable conditions, scope, and limitations of the service, as well as the operating and vehicle-use policies, which must be clearly and readily available and form an integral part of this contract, without prejudice to the non-waivable rights recognized by applicable law.

The Company operates with certified drivers and preventive maintenance.

We are not responsible for items left behind in the vehicles; we will make reasonable efforts to recover them.

The client must provide truthful information and comply with safety rules during the transfer.

Smoking inside the vehicles, transporting hazardous materials, or engaging in acts that compromise safety is prohibited. We may deny or suspend service in the event of inappropriate conduct.

We will not be liable for failures due to causes beyond our control (extreme traffic, natural events, government orders, etc.).

All content on our website, including but not limited to text, images, logos, and graphics, is the exclusive property of Operadora Access Pbd, S.A. de C.V. and is duly protected under the Federal Law for the Protection of Industrial Property. Therefore, no ownership rights over said content are granted.

Provide truthful and up-to-date information.

Expressly authorize the bank direct debit.

Use the service and equipment (cables, car seat, baby seat, and any equipment inside the vehicle) according to staff instructions.

Verify that the vehicle is in suitable condition.

Remove all personal belongings once the trip has concluded.

We reserve the right to review and modify these Terms at any time. The Client will be subject to the Terms and Conditions in effect at the time they use this website or place each order, unless by law or decision of government bodies we must make changes with retroactive effect, in which case such changes will also affect service requests the client had previously made.

The use of our website and the services contracted through it, as well as on our social media, will be governed by Mexican law. Any dispute arising in connection with the use of the website, social media, or any transaction carried out on it will be resolved by the Courts of the Judicial Branch of the State of Nayarit, with the parties expressly waiving any other jurisdiction that might correspond to them due to their present or future domiciles or for any other reason. These Terms and Conditions are hosted on our website and are publicly available for consultation, so it will be void to claim ignorance of them; any transaction between Operadora Access Pbd, S.A. de C.V. and the Client is subject to these provisions.